We'd like to congratulate Bruce Miller, F&B Director at Pheasant Run Resort, for his 2017 Stars of the Industry Award nomination.
Bruce consistently goes out of his way to take care of our many guests. As you can image, with 293 guest rooms, 88,000 square feet of meeting space, 4 restaurants, Golf, Spa, and Comedy Club, he can be asked nearly anything on any given day.
Here is a perfect example from last Easter, when Bruce was also overseeing Brunch for 1200 people in our Grand Ballroom:
"We recently had the pleasure of visiting Pheasant Run Resort and enjoying their fabulous Easter Brunch. It was complete with every food imaginable, carving stations, omelet’s, seafood and “yes” even the Easter Bunny. They had a petting zoo and the kids, “loved it”!
My mistake was thinking that they had an Easter Egg Hunt as well that day, but after reading correctly; realized that I had missed it the day before. I approached a Manager and asked him if there was anything he could do for the eight kids I had with me and to my surprise, he said; let me check on something.
This man’s name was Bruce Miller the Food & Beverage Director of the resort; he’s busy overseeing service for 1200 and he comes back with a basket of eggs. He personally proceeds to take the eggs outside and place them around trees, under bushes and so forth. He then tells me the kids hunt is ready.
The kids had a blast and it’s a memory I will never forget! We will see you next year and make sure to catch the Saturday Easter Egg Hunts. Thank you, Pheasant Run Resort."
For the many hours that Bruce works, the leadership and direction he provides as well as the hospitality he provides our many guests, this 2017 Stars of the Industry Award nomination is well deserved.
Thank you Bruce!
Thanks to our amazing kitchen and banquet staff for putting together a great Thanksgiving day Buffet.
Hilton College Station celebrates the season with an annual pumpkin decorating/carving contest!
Our Guests voted for their favorite through monetary donations to be given to Pink Alliance- Breast Cancer Awareness
1st Place- Housekeeping
2nd Place- Sales/Catering
3rd Place- Restaurant
We raised a total of $203 for Pink Alliance!
Which is your favorite?
When you think of someone worthy of Stars of the Industry it has to be someone who does much more than just his job. It has to be a staff member who is passionate about serving others and excels at their primary role but is also willing to take on other responsibilities for the good of the operation.
Sergio Huerta might be a bartender by job code but in reality, he is so much more than that. Sergio has been a full - time bartender for the past 11 years at Pheasant Run Resort. In a business dominated by transient staff he has been a constant at the different lounges within Pheasant Run. Sergio works as a bartender wherever he is needed including but not limited to Harvest, Jambalaya, The Clubhouse, Zydeco Jacks, and Banquets.
He is an outstanding bartender who is very creative and willing to experiment with drinks. Sergio’s house made Sangria is always the most popular beverage out at the pool bar on hot summer days. Sergio will actually pick mint leaf out in the Chefs Garden to make his famous strawberry mojitos which are a big hit all Summer long.
Sergio is constantly mentioned in guest comment cards because he always takes the time to get to know everyone who sits down at his bar. He has a great memory and always recognizes returning guests and greets them as he would greet a good friend which makes them feel special.
Sergio is one of the rare staff members who never stands around idly as he is always cleaning or working on a project to improve the resort. Sergio is very gifted mechanically and often repairs and services equipment that is off limits to all staff except for the most talented engineers. He rebuilds soda compression systems and troubleshoots the complex draft beer system connected to 3 different restaurants when it goes down.
Sergio is undaunted by hard work and will never call a manager to change a beer keg in the basement instead choosing to simply do it himself so he knows it is done right. All bar staff love to follow Sergio because they know the bar they are coming into will be spotless and well stocked.
Every year Sergio is selected at least once as the “Artist of the Month” and his name appears on ballots at least 6 times a year. What really separates Sergio is his willingness to do anything to help the resort. He does not do it for attention or recognition but because it is the right thing to do and because he understands that every staff member has a vested interest in the success of the resort.
In the last year Sergio has by himself reupholstered the lounge chairs in the Clubhouse, fixed a broken chair in the Tower Lobby, and repaired the cobblestones on Bourbon Street with quick setting concrete. Recently he took it upon himself to clean the ceiling tiles outside the public bathrooms in the Tower Lobby.
Sergio is one of those rare staff members who loves his profession and serving others. He sets a great example for others with his work ethic and he always tries to leave the resort a better place every day that he works.
This is why we have nominated Sergio Huerta for a Stars of the Industry award!
Check out Sergio's latest mixology video and you'll see why guests and other Artists adore him!
Hilton College Station celebrates an outstanding Artist, Cassidy!
Cassidy, Restaurant Server, has been with our hotel for 17 years! She is truly an amazing Artist; she is loved by all of our Artists and our Guests!
Cassidy received her gift from the highest level for Make Your Mark! She was super excited to take home her J.A. Henckels International- Cutlery set. Congrats, Cassidy!
We celebrated our Housekeeping Artists during International Housekeeping Week
Sept 10-16, 2017!
We are excited to announce Over the Edge 4 Girl Scouts, Girl Scouts of Northern Illinois’s one of a kind fundraising event. This unique opportunity shatters stereotypes with a rappelling and fundraising adventure like you have never imagined!
Girl Scouts are all about seeking challenges to help them develop positive attitudes, learn more, and set goals with appropriate risks.
Over the Edge is a once-in-a-lifetime opportunity for these girls (and anyone 14 and up) to support Girl Scouts of Northern Illinois. Participants will raise funds and be rewarded with an incredible adventure by rappelling down 16 stories at Pheasant Run Resort in Saint Charles!
We're calling all outdoor enthusiasts, adventure seekers, fitness buffs, bucket-list-achievers and anyone who wants to invest in a girl's future to participate in this unbelievable event.
Mark your calendar for June 2, 2018 when Girl Scouts of Northern Illinois will go Over the Edge with a rappel off the 16-story Pheasant Run Resort Tower!
Find out more about Over the Edge 4 Girl Scouts HERE.
On Friday, July 28th the Holiday Inn Chicago Mart Plaza River North held its annual Benefits Fair. 23 vendors participated and our artists were able to learn about many health and wellness resources!
We have so many great artists working at The Abbey who love to have fun, that we just have to share it! Last year, the masterminds in our Human Resources department teamed up with the creative geniuses in our Marketing department to create a video for Justin Timberlake's "Can't Stop the Feeling" challenge. We had so much fun making it that we had to do another one for 2017.
Our August Associate Party was the perfect time to premier the video and let the artists view the video before anyone else. No movie viewing is complete without popcorn and candy, so the HR Department and our talented culinary/banquets team put together the ultimate in showtime snacks: popcorn, candy, pizza, pretzels, brownies, french fries, hot dogs, and more! Upon entering the room, some of our associates had their pictures taken on the red carpet, while others were interviewed by Adrienne. "Who are you wearing?" "Abbey Uniform Department."
Once everyone was in, had their food, and were seated, the party began. The Associate of the Month was announced, raffle prizes were drawn, and the video introduced. The crowd was full of smiles and laughs as they saw themselves and their co-workers having such a great time at The Abbey.
Now that you've seen the exciting lead in, here's the video for you to watch. We can't wait to see what our next video project brings!
Hilton College Station collected a generous amount of SCHOOL SUPPLIES!
Each department was given a box to place supplies in between Aug 6-12
By the end of the week, boxes were getting full!
We are excited to present the items to a local school in need!
A HUGE ''thank you" to our team!
Hilton College Station celebrates Artists with BBQ by the pool!
Say "hello" to Charity and Mr. Mike
This amazing duo were gracious to face paint and create balloon animals for our team and their kiddos!