Stars of the Industry

Pheasant Run Resort is pleased to present five nominees for the Illinois Hotel & Lodging Association 2018 Stars of the Industry Awards.

 Lisa K. Adams-Marketing Manager, Hal Barth-Director of Sales & Marketing, & Berenice Cruz-Catering Sales Manager. Not pictured Steve Meggos-Banquet Manager.

Lisa K. Adams-Marketing Manager, Hal Barth-Director of Sales & Marketing, & Berenice Cruz-Catering Sales Manager. Not pictured Steve Meggos-Banquet Manager.

Manager of the Year

Lisa K. Adams is the Marketing Manager at Pheasant Run Resort. Her responsibilities include what you would expect: SEO, PPC, website maintenance, PR, and reputation management. But what Lisa really excels at is the amount of work she is able to accomplish so efficiently.

Her day may start with updating internal marketing for resort guests, planning a promotion in the theater, promoting a holiday brunch for 1,500, booking entertainment, or decorating a float for a community parade.

Our transient leisure revenues will exceed $250,000 over the previous year and at a suburban resort, those numbers are magnificent. It’s her focus on email marketing, targeted messaging on social media, and a clear call to action that have helped a once struggling suburban resort surpass its competition.

It’s a team effort at Pheasant Run, but when it comes to marketing and promotion, Lisa Adams has made all the difference.

Steve Meggos, Banquet Manager, has been an intricate part of the hospitality fabric at Pheasant Run Resort for over twenty-six years. The work ethic he maintains has been embraced with enthusiasm and eloquent professionalism whether it means 4am service or 2am closing.

Steve is an avid gardener and award-winning Dahlia grower with over 100 varieties in his backyard. In his spare time, he plants a garden at Pheasant Run Resort each year with fresh fruits and vegetables that are used in the restaurant, Harvest.

Steve and his banquets team, will be responsible for servicing over 121,000 meals during 2018 and over four million during his career at Pheasant Run. He has personally overseen more than 1,000 wedding receptions, and new generations of families he has serviced during his long-standing career.

His attention to detail and the relationships Steve has developed with staff and guests over the years make him an extremely deserving candidate for Manager of the Year.

Administrative Employee of the Year

Berenice Cruz has been Administrative Assistant and was recently promoted to Catering Sales Manager at Pheasant Run Resort. Employees at Pheasant Run are called Artists, but Berenice truly is! Berenice is always drawing personalized birthday cards for other artists and she volunteers her time and talents for community projects like painting an Adirondack chair, clay pot, or pumpkin!

Berenice volunteers on the Promise Committee focusing on Community Involvement and Green Initiatives and puts her artistic talents to work creating posters as well as using her fluent Spanish to create flyers for HR.

Although Berenice primarily worked for the Sales and Catering department as an Administrative Assistant, she helped out in Banquets and assists any department as needed. She is extremely hard working, making sure everyone has what they need to get the job done at Pheasant Run.

Overall, Berenice is a hardworking, truly caring Artist at Pheasant Run and respected by every member of the team.

 France Langan-General Manager, Keith Boehmer-Golf Counter Attendant/Security, Jamie Nieto-Golf Pro.

France Langan-General Manager, Keith Boehmer-Golf Counter Attendant/Security, Jamie Nieto-Golf Pro.

Hotelier of the Year

When we think about the most deserving candidate for Hotelier of the Year, only one person comes to mind, General Manager France Langan.

France has been with Hostmark Hospitality Group for fourteen years and General Manager at Pheasant Run since 2016. He has had so many accomplishments in that short time, but his first order of business was improving the company culture. Hostmark Hospitality Group rolled out a new initiative called the Art of Service and France embraced it whole-heartedly.

The Art of Services means bringing local style and flair to the guest interaction. Never boring or bland. Ideas, ideas, and more ideas! Challenging ourselves every day. Our guests raving to others about their stays. Exceptional experiences, created by exceptional people…our Hostmark Artists [employees]!

France implemented a roundtable forum with the Artists called “Frankly with France” where twice a month he meets with a group of Artists from each department over breakfast or lunch to listen to their comments and concerns and share information about our property. He uses this information to affect real change within the resort that resonates with the Artists themselves because they were a part of it!

France also has a careful eye on our finances, but has been able to make big things happen with a small budget, including reopening the Mainstage Theater, increasing revenue with daily pool passes, revitalizing historic Bourbon Street, purchasing new golf carts, refurbishing and getting repairs completed, and purchasing a new electronic marquee.

Hostmark Hospitality Group’s mission and core values encourage our Artists to “Make your Mark.” This program encourages us to Say It, Reach Out, Just Deliver, Forward Focus, and Join the Team. France lives and breathes these core values each and every day and it is reflected in all that he has been able to accomplish as General Manager at Pheasant Run Resort.

France has Made his Mark in the Chicago Suburbs and he would make a great candidate for Hotelier of the Year!

Guest Service Employee of the Year

Every once in a while you find an artist that rises above to help anyone in need. We have one of those special artists at Pheasant Run Resort in Keith. Keith Boehmer’s primary job is in the Pro Shop of the Golf Course. He also works part-time as a Security Officer. He is organized, efficient, and friendly beyond compare.

Some of us are lucky enough to go our entire career without a disastrous situation such as the one that occurred at about 10:30pm on Tuesday 7/17/18. Two boys ran to the front desk and told our Front Desk Supervisor that someone was drowning in the pool.

Luckily Keith was our Security Officer that evening. He was called on the radio to attend to a code 1000 – Medical Emergency at the Outdoor Pool. As Keith ran towards the pool and saw the crowd, he immediately jumped into the pool and swam across to the island, where he assisted a group chaperone, holding the boy’s head from hitting the concrete and turning him to extract water. 

The boy had been underwater for up to five minutes and had ingested a large amount of water. As the boy became alert, he told Keith he had panicked and couldn’t swim. The St Charles police arrived, and shortly thereafter, the paramedics. Two of the paramedics jumped into the pool and swam across with a board and removed the boy to the ambulance, where he was alert but being taken to the hospital as a precautionary measure. 

The extraordinary thing, is that Keith didn’t hesitate. He knew the boy needed help; he didn’t even realize someone else was also swimming towards the boy who got their first. He just knew what needed to be done and did what the majority would not.

Keith is one of those rare people that would do whatever needed to be done to assist in any situation. He definitely helped save this boy’s life and Pheasant Run is forever grateful to have him on the Team.


IHLA’s Stars of the Industry Awards program was established in 1996 to honor IHLA member hotel employees for their outstanding accomplishments, service, and leadership in the hospitality and lodging industry. This program recognizes the best of the best out of the thousands of exceptional hospitality employees in Illinois. These nominees are among those men and women who go above and beyond and whose hard work and dedication are an inspiration to their peers.

Pheasant Run looks forward to celebrating these five nominees at the annual Stars of the Industry Chicagoland Regional Luncheon on Thursday, November 1st at the Hyatt Regency O’Hare.

Management Mingle

Managers from the entire resort got together for a friendly game of golf to kick off an exciting summer at the resort. In teams of four, they played best ball, longest drive, longest putt, and enjoyed some tacos to end the day. Everyone had a great time learning more about golf and the course while mingling with coworkers from different departments. It was the perfect way to celebrate all of the hard work these managers put in every single day.


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Victory

After Bernice hit the longest putt, the entire team couldn’t have been more excited for her!

Margy Moore (Director of Operations), Bernice Cruz (Administrative Assistant), Bernadette Sellen (Group Sales Manager)

The best part of any outing is the fun one has with friends! Or the tacos, that part is pretty great too! Amy Myhre (Group Sales Manager), Brittany Norris (Catering Manager), France Langan (General Manager), Ting Sayasane (Convention Services Manager).

Brittany had such a great time she lost her head. Brittany Norris (Catering Manager).

The team Rotten Tomatoes rocked the course and took home the win with team captain Chef Tiffany leading them to victory! Eric Yarolimek (Director of Group Sales), Tiffany Tooker (Executive Chef), Sara Blankstyn (Group Sales Manager), and Andres Perez (Front Desk Supervisor).

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Good Times with Good Friends

The pheasant Run family is one that can’t be broken. Because win or lose, it’s all about the team; making memories to last a lifetime.

Bernice Cruz (Administrative Assistant), Andres Perez (Front Desk Supervisor), Brittany Norris (Catering Manager), Bernadette Sellen (Group Sales Manager), Adam Molchanov (Director of Housekeeping), Tiffany Tooker (Executive Chef), Jeremy Genske (Food and Beverage Manager).

Spring Wrap Up at Pheasant Run

As Memorial Day weekend approaches, we turn to thoughts of summer with families lounging by the pool, ordering drinks from the splash bar, and hitting the links! We thought we'd take a moment to slow down and savor some of the highlights from Spring at the Run.

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Earth Day

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A group of us volunteered at our St Charles Park District's Primrose Farm for Earth Day. We spent the afternoon walking the farm countryside picking up trash uncovered from the recently melted snow. It was a beautiful day to pitch in at the farm and gave us a taste of the Farm Life Experience package we offer to our guests. Although they get to do the fun stuff like groom horses and feed chickens!

Pheasant Run In Bloom

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Our grounds team has been working tirelessly to spruce up Pheasant Run after a long, long winter! Spring came slowly to St Charles, but the grounds team is making us look great!

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The blooms are starting to take root overlooking our putting green. 

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We plant red geraniums as a St Charles citywide initiative to win the American in Bloom Contest held in July. Last year St. Charles was named the winning community in our population category!

A Moment of Zen from our Pond

On The Job Training

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As the spring semester comes to an end, so does the On The Job Training for local St Charles East students. During spring semester they pitched in with housekeeping cleaning and folding towels and were a huge help to sales and marketing folding our never-ending pile of brochures and resort guides. This is such a meaningful program for the students, giving them hands on experience in the workforce, and we're honored to be a part of their growth.

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We're ready to welcome summer, how about you? 

Hampton Inn & Homewood Suites West Loop Celebrate Earth Week

In celebration of Earth Week, the hotel’s Promise Committee partnered with Openlands and the students of Morrill Math and Science Elementary School to plant three trees around the elementary school grounds. The money used to plant and feed the trees was raised by the Promise Committee during 2017’s Earth Week, donating $1500 to Openlands, an organization that protects the natural and open spaces of northeastern Illinois and the surrounding region to ensure cleaner air and water, protect natural habitats and wildlife, and help balance and enrich our lives.

The trees were named Bud, Lewis, and Dottie as one tree had several little buds ready to sprout, another Lewis - for Lewis the Duck the Homewood Suites mascot, and Dottie as she had speckled bark.

A big thank you to our Promise Committee, volunteers, and all that supported the hotel’s Earth Week efforts!

Mart Plaza Executive Chef Teaches Culinary and Etiquette Class to Students

In the ongoing partnership between the Holiday Inn Chicago Mart Plaza and George Manierre Elementary School, the Mart Plaza's Executive Chef, Gabriel Ortega, is teaching a 4-week Culinary and Etiquette class for the students of George Manierre. 

The first Culinary and Etiquette class was conducted on Wednesday, March 14th as Chef Gabriel demonstrated how to prepare a tossed vinaigrette salad as well as proper table etiquette. Fifteen students were in attendance. Classes will be held once a week on  Wednesday from 3:30pm to 5:00pm and will continue until April  4, 2018.

Please join us in thanking Chef Gabriel for volunteering his time at George Manierre Elementary School!

Inch by Inch

Pheasant Run Resort has been busy sowing the seeds for success and we're delighted that those efforts are beginning to pay off. On Thursday, February 8th at the Chicago Mart Plaza, several Artists from Pheasant Run Resort were recognized by Hostmark Hospitality Group for outstanding achievements in 2017.

 Left to Right: Lisa K. Adams, Hal Barth, France Langan, Sergio Huerta. Not pictured: Bruce Miller & Nick Kolb.

Left to Right: Lisa K. Adams, Hal Barth, France Langan, Sergio Huerta. Not pictured: Bruce Miller & Nick Kolb.

At its 2018 Leadership Conference, Hostmark Hospitality Group awarded Artists from across the country for excellence in their fields. 

From Pheasant Run Resort, Lisa K. Adams, Marketing Manager, received the SMART Artist of the Year Award. Hal Barth was nominated for Director of Sales & Marketing of the Year. France Langan received the Full Service General Manager of the Year Award. And Sergio Huerta, our Pheasant Run Artist of the Year, won the Regional Artist of the Year Award.

Although not in attendance, we were thrilled to also celebrate for Bruce Miller who won the Food & Beverage Director of the Year Award and Nick Kolb, awarded the Engineer of the Year.

Congratulations also go to Patricia Quinn, nominated for Director of Human Resources of the Year and Debbie Fields, nominated for Director of Catering of the Year.

It's been an amazing year at Pheasant Run Resort and we're excited to see what's in store for 2018. Ready, Set, Grow!

Stars of The Industry: Bruce Miller

We'd like to congratulate Bruce Miller, F&B Director at Pheasant Run Resort, for his 2017 Stars of the Industry Award nomination.

 Patricia Quinn (Director of Human Resources) and Bruce Miller (Director of Food & Beverage)

Patricia Quinn (Director of Human Resources) and Bruce Miller (Director of Food & Beverage)

Bruce consistently goes out of his way to take care of our many guests.  As you can image, with 293 guest rooms, 88,000 square feet of meeting space, 4 restaurants, Golf, Spa, and Comedy Club, he can be asked nearly anything on any given day. 

Here is a perfect example from last Easter, when Bruce was also overseeing Brunch for 1200 people in our Grand Ballroom:

"We recently had the pleasure of visiting Pheasant Run Resort and enjoying their fabulous Easter Brunch. It was complete with every food imaginable, carving stations, omelet’s, seafood and “yes” even the Easter Bunny. They had a petting zoo and the kids, “loved it”!

My mistake was thinking that they had an Easter Egg Hunt as well that day, but after reading correctly; realized that I had missed it the day before. I approached a Manager and asked him if there was anything he could do for the eight kids I had with me and to my surprise, he said; let me check on something.

This man’s name was Bruce Miller the Food & Beverage Director of the resort; he’s busy overseeing service for 1200 and he comes back with a basket of eggs. He personally proceeds to take the eggs outside and place them around trees, under bushes and so forth. He then tells me the kids hunt is ready.

The kids had a blast and it’s a memory I will never forget! We will see you next year and make sure to catch the Saturday Easter Egg Hunts. Thank you, Pheasant Run Resort."

For the many hours that Bruce works, the leadership and direction he provides as well as the hospitality he provides our many guests, this 2017 Stars of the Industry Award nomination is well deserved.

Thank you Bruce!

Stars of the Industry: Sergio Huerta

When you think of someone worthy of Stars of the Industry it has to be someone who does much more than just his job. It has to be a staff member who is passionate about serving others and excels at their primary role but is also willing to take on other responsibilities for the good of the operation.

 France Langan, GM and Patricia Quinn (Director of Human Resources) present Sergio with a certificate for his nomination.

France Langan, GM and Patricia Quinn (Director of Human Resources) present Sergio with a certificate for his nomination.

Sergio Huerta might be a bartender by job code but in reality, he is so much more than that. Sergio has been a full - time bartender for the past 11 years at Pheasant Run Resort. In a business dominated by transient staff he has been a constant at the different lounges within Pheasant Run. Sergio works as a bartender wherever he is needed including but not limited to Harvest, Jambalaya, The Clubhouse, Zydeco Jacks, and Banquets.

He is an outstanding bartender who is very creative and willing to experiment with drinks. Sergio’s house made Sangria is always the most popular beverage out at the pool bar on hot summer days. Sergio will actually pick mint leaf out in the Chefs Garden to make his famous strawberry mojitos which are a big hit all Summer long.

Sergio is constantly mentioned in guest comment cards because he always takes the time to get to know everyone who sits down at his bar. He has a great memory and always recognizes returning guests and greets them as he would greet a good friend which makes them feel special.

Sergio is one of the rare staff members who never stands around idly as he is always cleaning or working on a project to improve the resort. Sergio is very gifted mechanically and often repairs and services equipment that is off limits to all staff except for the most talented engineers. He rebuilds soda compression systems and troubleshoots the complex draft beer system connected to 3 different restaurants when it goes down.

Sergio is undaunted by hard work and will never call a manager to change a beer keg in the basement instead choosing to simply do it himself so he knows it is done right. All bar staff love to follow Sergio because they know the bar they are coming into will be spotless and well stocked.

Every year Sergio is selected at least once as the “Artist of the Month” and his name appears on ballots at least 6 times a year. What really separates Sergio is his willingness to do anything to help the resort. He does not do it for attention or recognition but because it is the right thing to do and because he understands that every staff member has a vested interest in the success of the resort.

In the last year Sergio has by himself reupholstered the lounge chairs in the Clubhouse, fixed a broken chair in the Tower Lobby, and repaired the cobblestones on Bourbon Street with quick setting concrete. Recently he took it upon himself to clean the ceiling tiles outside the public bathrooms in the Tower Lobby.

Sergio is one of those rare staff members who loves his profession and serving others. He sets a great example for others with his work ethic and he always tries to leave the resort a better place every day that he works.

This is why we have nominated Sergio Huerta for a Stars of the Industry award!

Check out Sergio's latest mixology video and you'll see why guests and other Artists adore him!

Showing Off Our Artists

We have so many great artists working at The Abbey who love to have fun, that we just have to share it! Last year, the masterminds in our Human Resources department teamed up with the creative geniuses in our Marketing department to create a video for Justin Timberlake's "Can't Stop the Feeling" challenge. We had so much fun making it that we had to do another one for 2017. 

Our August Associate Party was the perfect time to premier the video and let the artists view the video before anyone else. No movie viewing is complete without popcorn and candy, so the HR Department and our talented culinary/banquets team put together the ultimate in showtime snacks: popcorn, candy, pizza, pretzels, brownies, french fries, hot dogs, and more! Upon entering the room, some of our associates had their pictures taken on the red carpet, while others were interviewed by Adrienne. "Who are you wearing?"  "Abbey Uniform Department."

Once everyone was in, had their food, and were seated, the party began. The Associate of the Month was announced, raffle prizes were drawn, and the video introduced. The crowd was full of smiles and laughs as they saw themselves and their co-workers having such a great time at The Abbey.

Now that you've seen the exciting lead in, here's the video for you to watch. We can't wait to see what our next video project brings!

Talk About Artist Appreciation

When we started celebrating our artists, we had no idea one lady would really shine. It turns out she is not only an artist in her role as Administrative Assistant to the sales and marketing team, she is a real life artist as well.

We recently had the opportunity to participate in the Downtown Saint Charles Partnership Chair-ity Event. We wanted to reconnect with our community and thought this would be a great way to connect while advertising Pheasant Run all summer long. 

The idea is that individuals and businesses paint an adirondack chair and it is displayed in the Saint Charles downtown area all summer long and later auctioned off for charity. We approached Berenice Cruz about taking on the daunting task of painting a chair to represent Pheasant Run Resort and boy did she deliver!

We're currently campaigning to win the facebook contest. You can cast your vote for us by clicking HERE and giving the photo a like. We also just kicked off a social media contest where we are asking folks to take a picture with the chair and share on Instagram for a chance to win an overnight stay and tickets to our comedy club, Zanies.

I would say we couldn't be more proud of Berenice, except that in the very next month she was put to the test to create a flower pot for the Saint Charles in Bloom contest. Another stunning piece of art that just tied for first place last weekend for Best Overall Theme.

 

Thank you so much to Berenice Cruz for creating such wonderful images to represent Pheasant Run Resort and give us such a positive image in our community.

Celebrating Artists

We recently celebrated Artists who are experts at delivering memorable moments at Pheasant Run Resort.

Artist of the Quarter

Adam Molchanov

Adam Molchanov & AGM Rick Remington

Adam is pictured here with AGM, Rick Remington, who was pleased to present him with this award. Adam does an all-around awesome job. He is the poster boy for calm, cool, and collected at a job that gives you many opportunities to have a meltdown. He handles anything that is thrown at him at the front desk with professionalism and humor. He provides a tremendous amount of support to his line employees, Lindsay (FOM), and Rick (AGM). He can always be counted on to jump in and help where needed and is a true team player. During first quarter Adam was our Assistant Front Desk Manager and has recently been promoted to Food and Beverage Manager.


Artist of the Month (Heart of the House - March)

Roberto Castillo

Patricia Quinn (Director of HR) & Roberto Castillo

Patricia Quinn (Director of HR, pictured left) presented Roberto with the award for the Heart of the House Artist of the Month.  Roberto is a Grounds Keeper and the main man around the hotel grounds. He keeps an eye on everything outside the hotel; he lets us know if there are any areas that need attention or care. If asked to complete any job it is immediately completed. He is a valuable team member of the grounds team and Pheasant Run Resort! He took charge of cleaning out the back fish pond without missing a beat. 


Artist of the Month (Front of House - March)

Janis Housley

Janis Housley

Janis (pictured left) captured this perfect moment with Donna Rodriguez & Marlene Fisher (Banquet Servers) shortly before the doors opened to 1,200 Easter Brunch guests with the caption "We got this!" Janis is the Artist of the Month - Front of House because she is a reliable and excellent Banquet Bartender. She is personable and professional. She does a great job making new guests feel welcome and a great job remembering previous guests and making them feel like they are coming home. 

Thank you to all our Artists who contribute to the larger mission, not just the tasks of their jobs. They truly transform the guest experience and make extraordinary things happen!

Faces of Travel @ Pheasant Run

National Travel and Tourism Week serves to champion the power of our industry. This year's theme, Faces of Travel, recognized the millions of people who keep this industry strong.

Here at Pheasant Run Resort, we wanted to celebrate our Artists in a big way. We invited our Mayor and City Administrator along with the press for a behind the scenes tour of the faces that make Pheasant Run successful.

Raymond Rogiina, Felipe the Pheasant, & Mark Koenen

Lindsay, Front Office Manager started our tour.

We continued the tour to our Library, where we met with Maria, Accounts Payable Clerk (who has been with Hostmark for 10 years) and Regina, Human Resources Coordinator, ho has been with us for 25 years!

Jamie, PGA Professional and Golf Operations Manager spoke about the 26 golf outings we have scheduled for 2017, the 24,000 rounds of golf we anticipate this year, and that our course was just awarded Best Public Golf Course, West Suburban Magazine.

Executive Chef Tiffany spoke in our Club House Lounge about her garden and providing Farm to Table fare for Harvest Restaurant. 

Lori, owner of Spa Vargas Wellness, spoke about focus on wellness and athlete services that sets them apart. They also provide training through Spa Vargas University.

Margy, Director of Convention Services, spoke about the 250,000 visitors to the Mega Center each year and that we have attractions in our facility 46 weekends of the year. These visitors stay at our hotels, other local hotels, and patronize local businesses in Saint Charles, IL.

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Gabby, Marketing Manager from the Arcada Theater, shared with the press our partnership to bring entertainment back to our theater. They are actively booking entertainment, but we can already look forward to performances of Aladdin Jr and Hairspray this summer!

We concluded our tour on our revived Bourbon Street in the heart of Pheasant Run Resort. Zanies Comedy Club has been bringing nationally known comics like Gilbert Gottfried, Drew Carey, Emo Philips, and Tommy Chong to Pheasant Run for 27 years. With 250 seats in the club, four shows a week, they have easily brought over a million people to Pheasant Run.

Adriana, a Kitchen Supervisor, spoke of the work her team does in cold prep and what really goes into preparing for our extravagant Mother's Day Brunch this weekend.

iPANiC Escape Room has just opened a new room called Bourbon Street Voodoo this week and will be adding a second pirate-themed room, Shipwrecked, soon. 

The St Charles Arts Council is currently hosting a Pop Up Gallery featuring local artists, and Elizabeth from the council shared with the press what a great experience it has been working with us to bring art to Bourbon Street again.

Overall an amazing show of support and enthusiasm for Travel & Tourism Week at Pheasant Run Resort in Saint Charles, IL. We're all very excited for the great things happening at the Run and now key members of our city are getting excited about it too! 

Felipe The Pheasant Is Born

We recently celebrated Felipe, who has worked for Pheasant Run Resort for 48 years! When he started in 1969, the minimum wage was only $1.65! Felipe is our Assistant Superintendent for Grounds. He says that he has stayed for so long because he really enjoys working outdoors and has always really enjoyed working here.

Thank you Felipe! We appreciate you and in honor of you, have decided to name our mascot pheasant after you.

Felipe at the Front Desk

Our mascot Felipe checking in at the front desk.

Felipe Helping Find Easter Eggs

Our mascot Felipe helping out at the Easter Egg Hunt.

Felipe's Pizza

We've also named our new pizza after Felipe. The real Felipe deserves all the recognition because he is truly an artist out on our grounds. Thank you for 48 years of dedicated artistry!