Stars of the Industry

Pheasant Run Resort is pleased to present five nominees for the Illinois Hotel & Lodging Association 2018 Stars of the Industry Awards.

 Lisa K. Adams-Marketing Manager, Hal Barth-Director of Sales & Marketing, & Berenice Cruz-Catering Sales Manager. Not pictured Steve Meggos-Banquet Manager.

Lisa K. Adams-Marketing Manager, Hal Barth-Director of Sales & Marketing, & Berenice Cruz-Catering Sales Manager. Not pictured Steve Meggos-Banquet Manager.

Manager of the Year

Lisa K. Adams is the Marketing Manager at Pheasant Run Resort. Her responsibilities include what you would expect: SEO, PPC, website maintenance, PR, and reputation management. But what Lisa really excels at is the amount of work she is able to accomplish so efficiently.

Her day may start with updating internal marketing for resort guests, planning a promotion in the theater, promoting a holiday brunch for 1,500, booking entertainment, or decorating a float for a community parade.

Our transient leisure revenues will exceed $250,000 over the previous year and at a suburban resort, those numbers are magnificent. It’s her focus on email marketing, targeted messaging on social media, and a clear call to action that have helped a once struggling suburban resort surpass its competition.

It’s a team effort at Pheasant Run, but when it comes to marketing and promotion, Lisa Adams has made all the difference.

Steve Meggos, Banquet Manager, has been an intricate part of the hospitality fabric at Pheasant Run Resort for over twenty-six years. The work ethic he maintains has been embraced with enthusiasm and eloquent professionalism whether it means 4am service or 2am closing.

Steve is an avid gardener and award-winning Dahlia grower with over 100 varieties in his backyard. In his spare time, he plants a garden at Pheasant Run Resort each year with fresh fruits and vegetables that are used in the restaurant, Harvest.

Steve and his banquets team, will be responsible for servicing over 121,000 meals during 2018 and over four million during his career at Pheasant Run. He has personally overseen more than 1,000 wedding receptions, and new generations of families he has serviced during his long-standing career.

His attention to detail and the relationships Steve has developed with staff and guests over the years make him an extremely deserving candidate for Manager of the Year.

Administrative Employee of the Year

Berenice Cruz has been Administrative Assistant and was recently promoted to Catering Sales Manager at Pheasant Run Resort. Employees at Pheasant Run are called Artists, but Berenice truly is! Berenice is always drawing personalized birthday cards for other artists and she volunteers her time and talents for community projects like painting an Adirondack chair, clay pot, or pumpkin!

Berenice volunteers on the Promise Committee focusing on Community Involvement and Green Initiatives and puts her artistic talents to work creating posters as well as using her fluent Spanish to create flyers for HR.

Although Berenice primarily worked for the Sales and Catering department as an Administrative Assistant, she helped out in Banquets and assists any department as needed. She is extremely hard working, making sure everyone has what they need to get the job done at Pheasant Run.

Overall, Berenice is a hardworking, truly caring Artist at Pheasant Run and respected by every member of the team.

 France Langan-General Manager, Keith Boehmer-Golf Counter Attendant/Security, Jamie Nieto-Golf Pro.

France Langan-General Manager, Keith Boehmer-Golf Counter Attendant/Security, Jamie Nieto-Golf Pro.

Hotelier of the Year

When we think about the most deserving candidate for Hotelier of the Year, only one person comes to mind, General Manager France Langan.

France has been with Hostmark Hospitality Group for fourteen years and General Manager at Pheasant Run since 2016. He has had so many accomplishments in that short time, but his first order of business was improving the company culture. Hostmark Hospitality Group rolled out a new initiative called the Art of Service and France embraced it whole-heartedly.

The Art of Services means bringing local style and flair to the guest interaction. Never boring or bland. Ideas, ideas, and more ideas! Challenging ourselves every day. Our guests raving to others about their stays. Exceptional experiences, created by exceptional people…our Hostmark Artists [employees]!

France implemented a roundtable forum with the Artists called “Frankly with France” where twice a month he meets with a group of Artists from each department over breakfast or lunch to listen to their comments and concerns and share information about our property. He uses this information to affect real change within the resort that resonates with the Artists themselves because they were a part of it!

France also has a careful eye on our finances, but has been able to make big things happen with a small budget, including reopening the Mainstage Theater, increasing revenue with daily pool passes, revitalizing historic Bourbon Street, purchasing new golf carts, refurbishing and getting repairs completed, and purchasing a new electronic marquee.

Hostmark Hospitality Group’s mission and core values encourage our Artists to “Make your Mark.” This program encourages us to Say It, Reach Out, Just Deliver, Forward Focus, and Join the Team. France lives and breathes these core values each and every day and it is reflected in all that he has been able to accomplish as General Manager at Pheasant Run Resort.

France has Made his Mark in the Chicago Suburbs and he would make a great candidate for Hotelier of the Year!

Guest Service Employee of the Year

Every once in a while you find an artist that rises above to help anyone in need. We have one of those special artists at Pheasant Run Resort in Keith. Keith Boehmer’s primary job is in the Pro Shop of the Golf Course. He also works part-time as a Security Officer. He is organized, efficient, and friendly beyond compare.

Some of us are lucky enough to go our entire career without a disastrous situation such as the one that occurred at about 10:30pm on Tuesday 7/17/18. Two boys ran to the front desk and told our Front Desk Supervisor that someone was drowning in the pool.

Luckily Keith was our Security Officer that evening. He was called on the radio to attend to a code 1000 – Medical Emergency at the Outdoor Pool. As Keith ran towards the pool and saw the crowd, he immediately jumped into the pool and swam across to the island, where he assisted a group chaperone, holding the boy’s head from hitting the concrete and turning him to extract water. 

The boy had been underwater for up to five minutes and had ingested a large amount of water. As the boy became alert, he told Keith he had panicked and couldn’t swim. The St Charles police arrived, and shortly thereafter, the paramedics. Two of the paramedics jumped into the pool and swam across with a board and removed the boy to the ambulance, where he was alert but being taken to the hospital as a precautionary measure. 

The extraordinary thing, is that Keith didn’t hesitate. He knew the boy needed help; he didn’t even realize someone else was also swimming towards the boy who got their first. He just knew what needed to be done and did what the majority would not.

Keith is one of those rare people that would do whatever needed to be done to assist in any situation. He definitely helped save this boy’s life and Pheasant Run is forever grateful to have him on the Team.


IHLA’s Stars of the Industry Awards program was established in 1996 to honor IHLA member hotel employees for their outstanding accomplishments, service, and leadership in the hospitality and lodging industry. This program recognizes the best of the best out of the thousands of exceptional hospitality employees in Illinois. These nominees are among those men and women who go above and beyond and whose hard work and dedication are an inspiration to their peers.

Pheasant Run looks forward to celebrating these five nominees at the annual Stars of the Industry Chicagoland Regional Luncheon on Thursday, November 1st at the Hyatt Regency O’Hare.

Fight Against Breast Cancer

Susan G. Komen Fundraiser

This year, Pheasant Run Resort is taking on the fight against breast cancer. We have created a Pheasant Run Campaign so that we can raise funds to stop this disease that affects 1 in 8 women during their lifetime.

As the world’s largest and most impactful breast cancer organization, Susan G. Komen supports more breast cancer research than any other nonprofit outside the U.S. government, while providing real-time help to those facing the disease.

More Than Pink Project

In addition to an online fundraising campaign, we will be selling some items at our Activities desk at Pheasant Run to help us raise money. Purchase our pink merchandise during activities hours to show your support for the cause. We will be selling items throughout October or until sold out with 100% of the collected money to be donated to Komen.

  • $1 Pink Ribbons

  • $2 Pins

  • $2 Pink Wrist Bands

Mainstage Theater for Breast Cancer Awareness

Thanks to our in-house AV team at Vidtech, we have also lit up our Mainstage Theater pink to help promote Breast Cancer Awareness.

We want to join Susan G. Komen in their efforts to end breast cancer forever and we are asking for your help to make that vision a reality. Your gift will help Susan G. Komen provide education, screening and treatment programs for women and men in our community, and support cutting-edge research so that one day we can live in a world without breast cancer.

We thank you in advance for your generosity and support!

Feeding Our Hungry Neighbors

Our Promise Committee set out to connect with a charity in our community and we found the Northern IL Food Bank nearly right in our back yard. 

We quickly were able to create an online donation site to encourage our guests and employees to donate funds to our cause. We created informational pieces on our website to help promote the food bank and provide valuable team building opportunities for our meetings and conventions. Every little bit helps. Did you know that they can provide $8 of food for every $1 donated? That's amazing!

 Excited to get going!  Photo courtesy of Saida Cisneros.

Excited to get going!  Photo courtesy of Saida Cisneros.

We wanted to get out there and get involved ourselves and so we formed a group to volunteer for a shift at the warehouse packing food. When we arrived we were given a brief orientation about the food bank and the good work they do and then we got down to work!

 Patricia Quinn (Director of HR) & Brittany Norris (Catering Sales Manager) help box up 36 pounds of bologna! Photo courtesy of the Northern IL Food Bank.

Patricia Quinn (Director of HR) & Brittany Norris (Catering Sales Manager) help box up 36 pounds of bologna! Photo courtesy of the Northern IL Food Bank.

It's amazing how people from all different parts of the hotel can come together as a team to get the job done, jumping in where needed! We're used to seeing this around Pheasant Run. 

 Dan Murray (Golf/Grounds Superintendent) & Nick Kolb (Chief Engineer) were pros with the boxes! Photo courtesy of the Northern IL Food Bank.

Dan Murray (Golf/Grounds Superintendent) & Nick Kolb (Chief Engineer) were pros with the boxes! Photo courtesy of the Northern IL Food Bank.

The three-hour shift seemed to fly by as we quickly completed three projects for the food bank that day. All in all (with a little help from another organization working alongside us), we packaged 24,042 pounds of food, providing 20,035 meals for hungry neighbors in Northern Illinois!

 Lisa K. Adams (Marketing Manager) & Mathias Dalbera (Director of Revenue) place labels on bologna before boxing it up. Photo courtesy of the Northern IL Food Bank.

Lisa K. Adams (Marketing Manager) & Mathias Dalbera (Director of Revenue) place labels on bologna before boxing it up. Photo courtesy of the Northern IL Food Bank.

All in all, it was three hours well spent! We added our names to the giant name tag ball representing the thousands of previous volunteers who have passed through this warehouse. We encourage you to get out there and do the same!

 Top Left to Right: Lisa K. Adams, Berenice Cruz (Administrative Assistant), Brittany Norris, Saida Cisneros (Director of Housekeeping), Patricia Quinn. Bottom Left to Right: Nick Kolb, Mathias Dalbera, Dan Murray. Photo courtesy of Saida Cisneros.

Top Left to Right: Lisa K. Adams, Berenice Cruz (Administrative Assistant), Brittany Norris, Saida Cisneros (Director of Housekeeping), Patricia Quinn. Bottom Left to Right: Nick Kolb, Mathias Dalbera, Dan Murray. Photo courtesy of Saida Cisneros.

   Photo courtesy of Saida Cisneros.

  Photo courtesy of Saida Cisneros.

Ronald McDonald "Meals From The Heart"

On June 20th, the Holiday Inn Mart Plaza team went the Ronald McDonald House near Lurie Children's Hospital. The Ronald McDonald House created the "Meals from the Heart" program to help feed families after a long day spent at the hospital with their loved ones. Their goal is to provide families a chance to unwind and de-stress in order to be their best for when their children need them. The Holiday Inn Team prepared lunch and served over 40 families and their loved ones. A big thank you to all who participated in this amazing event!

 

Everything Under The Rainbow

In March, Hostmark Artists at Pheasant Run connected with our community by joining the Downtown St Charles Partnership and participating in the annual St Patrick's Day Parade. 

We decorated our hay ride trailer with a golden rainbow and created distinct banners for the event to showcase Pheasant Run Resort to the local community.

Pheasant Run St Patrick's Day Banner

We invited our employees and guests to join us for this fun event and had a great group of participants including our very own Pheasant mascot.

Pheasant Run St Patrick's Day Float

We passed out chocolate golden coins along the parade route along with coupons for the Resort Course at Pheasant Run for a great deal on golf and great rates for staycations.

Not only was the event great fun, we placed third in the Business Showcase category and were presented with an award at the St Charles city council meeting in April.

Pheasant Run 3rd Place Business Showcase - Downtown St Charles Partnership
3rd Place Business Showcase

Stay tuned for more from our friendly Pheasant Mascot!